Our commitment to you

1. You will be examined and treated in line with the Institute of Sports and Remedial Massage strict code of practice by a qualified Sports and Remedial Massage Therapist.
2. As part of your initial examination, the therapist will take a history of your condition and treat according to what you tell us.
3. You may decline any of the treatments proposed without prejudice.
4. Your appointment/s will be scheduled according to your needs and to the best of our ability.
5. The therapist reserves the right to terminate treatment immediately during a session if they feel teh clients behaviour is inappropriate or threatening

Your commitment to us

1. In order for you to gain maximum benefit from your treatment with us we recommend that you supply all relevant information to your therapist.
2. It will be necessary for all clients to sign a consent for treatment at the time of the initial assessment.
3. If you arrive late for your appointment your treatment session will be shorter whilst full payment will still be required.
4. If you wish to cancel your appointment we need a 24 hours notice period. After this time the full fee will be charged for the session, if we are able to fill the session we will not charge for the session (please text as early as possible on 07936 483 394 and we will attempt to fill your session).
5. Payments for treatment(s) should be made before the end of an appointment, unless prepaid in advance.
6. Payment may be made in cash or cheque.